No, we are unable to cancel any orders once you have completed checkout and paid for your order. Please ensure you are happy with your order before proceeding to checkout.

No, once you have completed checkout we are unable to amend your order. Please make sure you double-check all products and quantities ahead of completing your order.

We accept payment at checkout by credit & debit card and Paypal.

Please double-check the promotional code entered is correct and that you haven’t exceeded any expiration date. If your promotional code is still not working please contact us at gooseislandcandlecompany@gmail.com

No, we don't offer any gift wrapping service at present. We do wrap candles in brown stamped craft paper, wax seal the paper then place the candles in a tube so they are gift ready. However we do not offer any other wrapping services eg wrapping of tubes or boxes.

For UK mainland (England/Scotland/Wales) orders we offer free delivery when you spend £70 or more.

We ship from St Helens, Isle of Wight.

Our products have not been specifically designed or tested with pets in mind, However we do follow industry standards and guidelines to ensure their safety.

We pride ourselves on making high-quality items that are regularly tested and checked at every stage of production. However, if you are unhappy with your product please contact us at gooseislandcandlecompany@gmail.com. Please make sure to send photos as well as information on why you might be unhappy with your purchase.