Frequently Asked Questions

Once an order is completed and paid for, it cannot be canceled. Please review your order carefully before finalizing your purchase.

No, once you have completed checkout we are unable to amend your order. Please make sure you double-check all products and quantities ahead of completing your order.

We accept payments via credit card, debit card, PayPal, Google Pay, and Apple Pay.

Please double-check the promotional code entered is correct and that you haven’t exceeded any expiration date. If your promotional code is still not working please contact us at gooseislandcandlecompany@gmail.com

Currently, we do not offer a gift wrapping service. However, our candles are wrapped in brown stamped craft paper, sealed with wax, and placed in a tube, making them gift-ready.

For UK mainland (England/Scotland/Wales) orders we offer free delivery when you spend £70 or more.

All orders are shipped from our base in St Helens, Isle of Wight.

While our candles are made following industry standards for safety, they have not been specifically tested for use around pets.

We pride ourselves on making high-quality items that are regularly tested and checked at every stage of production. However, if you are unhappy with your product please contact us at gooseislandcandlecompany@gmail.com. Please make sure to send photos as well as information on why you might be unhappy with your purchase.